1 General
These Terms of Service ("Terms") govern your use of the MeDo mobile application (the "App"). The App is provided by:
Necogi, obrt za računalne usluge, owner Ivan Biliškov
Obala kralja Tomislava 8, 21215 Kaštel Lukšić, Croatia
OIB (tax no.): 14923986443 · MB (reg. no.): 98551884
Email: podrska@necogi.com
("Provider", "we", "us")
By using the App you accept these Terms. If you do not agree, please do not use the App.
2 The service
MeDo is an app for managing your personal health information:
- tracking medications, doses and schedules
- managing appointments and doctors
- storing medical documents
- health profile and insurance policies
- tracking prescription renewals
Core features are free, work without an account and without internet, and your data is stored on your device.
MeDo Pro is a paid subscription that unlocks AI features: scanning medication boxes and analysing medical documents. MeDo Pro requires an account and an internet connection.
3 Medical disclaimer
3.1. MeDo is not a medical device
The App is not a medical device within the meaning of Regulation (EU) 2017/745 (MDR). The App:
- does not diagnose or give clinical recommendations
- does not recommend medications, doses or treatments
- does not replace the advice or examination of a doctor or pharmacist
- does not monitor your health condition
3.2. For information only
All data in the App serves only to organise your health information. Make every decision about treatment, therapy or dose changes together with your doctor.
3.3. AI results
AI features extract data from photos and documents and may produce a short summary of a document's content to help you find your way around it. AI results:
- may be inaccurate, incomplete or misread
- are not medical advice, a diagnosis or a professional interpretation of results
- must be checked before you rely on them
- do not replace the medication leaflet or your doctor's instructions
3.4. Reminders
Reminders are an aid only. Notifications may be delayed or missing because of device settings, battery saving or the operating system. Do not rely solely on the App for treatments where a missed dose could seriously endanger your health.
4 Using the App
4.1. Age limit
You must be at least 16 years old to use the App. Parents or guardians may use multiple profiles to manage their children's health data.
4.2. Your obligations
- enter accurate data and check it with your doctor or pharmacist
- protect access to your device (screen lock, PIN, biometrics)
- make regular backups
- enter data about other people only with their knowledge
4.3. You must not
- use the App as a substitute for professional medical care
- decompile or otherwise derive the App's source code, except where the law expressly permits it
- circumvent usage limits or misuse AI features (e.g. automated requests, submitting content unrelated to health)
- use someone else's account or share your account with others
5 User account
- An account is optional and needed only for MeDo Pro. You can create one with an email address or with your Apple or Google account.
- You are responsible for keeping access to your account secure.
- You can delete your account at any time: Profile → Data Management → Delete Account.
- Deleting your account does not cancel your subscription and does not delete data on your device.
6 MeDo Pro subscription
6.1. Purchase and price
The subscription is purchased through the App Store (Apple) or Google Play (Google). The price, billing period and taxes are shown in the store before purchase. Payment is processed by the store under its own terms.
6.2. Auto-renewal
The subscription renews automatically at the end of each period unless you cancel it at least 24 hours before the current period ends.
6.3. Free trial
If a free trial is offered, it converts into a paid subscription when it ends unless you cancel at least 24 hours before the trial ends.
6.4. Cancellation
Cancel your subscription in the App Store or Google Play subscription settings. After cancelling, Pro features remain available until the end of the paid period.
6.5. Refunds and right of withdrawal
Refunds and the consumer right to withdraw from a distance contract are handled under the rules of the store through which you bought the subscription (Apple or Google). Nothing in these Terms limits your rights under mandatory consumer protection law.
6.6. Price changes
We will notify you of a price change in advance through the store. If you do not agree with the new price, you can cancel before the next billing period starts.
7 AI features
7.1. Consent
Before you first use AI features, we ask for your explicit consent to the processing of health data. You can withdraw it in Profile → AI Features.
7.2. How it works
The photo or PDF you select is sent through our server in the EU to OpenAI (USA) for processing. Details are in the Privacy Policy.
7.3. Limits and availability
- The number of AI requests is limited to prevent abuse and control costs.
- AI depends on an external provider (OpenAI) and may occasionally be unavailable or slower.
- We may change AI models and limits for quality, security or cost reasons, without reducing the core functionality you paid for.
8 Privacy
How we process personal data is described in the Privacy Policy. In short: health data stays on your device and is sent to our servers only when you use AI, with your consent.
9 Backups and data loss
- You can export a backup of all data in
.medoformat. The backup is not encrypted; you are responsible for keeping it safe. - PDF reports contain sensitive data; you are responsible for who you share them with.
- Because your data exists only on your device, we cannot recover lost data. Losing or breaking your device, deleting the App or a factory reset without a backup results in permanent data loss.
10 Intellectual property
All rights in the App (code, design, graphics, the "MeDo" name and logo) belong to the Provider or its licensors. You receive a personal, non-exclusive, non-transferable and revocable licence to use the App in accordance with these Terms.
Your data remains yours. We claim no rights to the data you enter.
11 Liability
11.1. Limitation
To the fullest extent permitted by law, we are not liable for:
- health consequences of decisions made on the basis of data or AI results in the App
- missed doses or appointments due to undelivered notifications
- loss of data on your device
- unauthorised access to your device or exported files
- temporary unavailability of AI features
11.2. Exceptions
The limitations in this section do not apply to damage we cause intentionally or through gross negligence, to injury to life, body or health for which we are liable, or to any liability that cannot be excluded or limited under mandatory law.
11.3. Maximum amount
Where we are liable, our total liability is limited to the amount you paid us for MeDo Pro in the last 12 months, except in the cases in section 11.2.
12 Availability and warranties
The App is provided "as is". We make reasonable efforts to keep it correct, secure and available, but we do not guarantee uninterrupted operation on every device and operating system version. Your statutory rights regarding non-conformity of digital content and services are unaffected.
13 Changes to the App and these Terms
- We may update the App and add or change features.
- We will notify you of significant changes to these Terms in the App at least 14 days in advance. If you do not agree, you can stop using the App and cancel your subscription.
14 Termination
- You can stop using the App at any time: delete your account (if you have one), cancel your subscription and uninstall the App. Uninstalling deletes the data on your device.
- We may disable access to Pro features for a user who seriously or repeatedly breaches these Terms (e.g. misuse of AI features), and will notify them.
15 Governing law and disputes
- These Terms are governed by the law of the Republic of Croatia. If you are a consumer, you keep the protection of the mandatory laws of your country of residence.
- We will try to resolve any dispute amicably — write to us at podrska@necogi.com.
- If that is not possible, the competent court at the Provider's registered seat has jurisdiction, unless the law provides otherwise for consumers.
16 Severability
If any provision of these Terms is found void or unenforceable, the remaining provisions stay in effect.
The Croatian version is the original; in case of discrepancy, the Croatian version prevails.
17 Contact
Necogi, obrt za računalne usluge, owner Ivan Biliškov
Obala kralja Tomislava 8, 21215 Kaštel Lukšić, Croatia
Email: podrska@necogi.com